Ryan Nichols and David Williams - Making multi-channel support simple and successful


April 27, 2017

Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. We’ll cover: How to boost agent productivity through integrating new channels, how to improve customer satisfaction with more seamless support, how to set up new channels quickly with just a few clicks, and tips and tricks for support leaders to successfully manage multiple channels.